STATEMENT OF RESPONSIBLE ONLINE MARKETING
The Program Manager’s information usage practices are based on two beliefs: first, that protecting user privacy is essential to the growth and prosperity of the Internet; second, that a personalized web experience can provide significant benefits to Internet end users if done properly. In accordance with these beliefs, the Program Manager creates opportunities for advertisers and consumers in revolutionary ways without compromising individual privacy.
I. INFORMATION WE COLLECT: INDIVIDUAL INTERNET CONSUMERS
A. Personally Identifiable Information (PII).
When you create your profile on SoftwareSupportCloud.com™ site, you will be asked to provide your name, address, zip code, email address, telephone number and billing information. This information is used to process your order and we cannot do so without it. The Program Manager will never request or collect data regarding medical/health conditions; racial or ethnic origin; political, religious or philosophical beliefs or affiliations; trade union membership or sex life.
The Program Manager may use your PII for customer service, to provide you with information that you may request, to customize your experience on the Site, and to contact you when necessary in connection with transactions entered into by you on the Site. We also may use your personal information for internal business purposes, such as analyzing and managing our business or combine the information we have gathered about you with information from other sources. Unless you tell us not to, we may use your personal information to contact you about offers or promotions from the Program Manager and selected third parties we think you would be interested in.
B. System Information
SoftwareSupportCloud.com™ does not access any Personal Information (such as the contents of personal documents or web browsing history) stored on a PC, except as needed and solely for the purpose to provide the services described on the Site. The data collected from the PC includes items such as:
- System board, BIOS, CPU, video, and memory configuration
- Disk drives, disk controllers, and installed hardware
- System name & IP, Windows version, and browser type
- System status such as CPU load and available disk space
- Programs running during testing
C. Non-Personally Identifiable Information (PII).
When you visit the SoftwareSupportCloud.com™ site, we send a cookie and/or gif file (“Cookies”) to assign an anonymous, unique identifier to the end user’s Internet browser. Cookies are small data files commonly used on the Internet to help optimize and personalize the Internet end user experience and identify repeat visitors to websites. For example, Cookies enable the Program Manager to track your shopping cart and retrieve your information and preferences when you return to our site.
For each visitor to our website, our Web server automatically recognizes only the visitor’s IP address. We use your IP address to help diagnose problems with our server and to administer our website. Upon visiting our website, we assign each visitor a unique ID that is used to track visitor traffic patterns within our website. We also collect aggregate and user-specific information on what pages visitors access or visit. We reserve the right to retain all website traffic reporting data as long as may be reasonably necessary for accounting and auditing purposes.
We collect and store the files you upload, download, or access with the SoftwareSupportCloud.com™ service (“Files”). If you add a file to your SoftwareSupportCloud.com™ that has been previously uploaded by you or another user, we may associate all or a portion of the previous file with your account rather than storing a duplicate.
II. INFORMATION SHARING
The Program Manager may use third party vendors (e.g., credit card processors) to help us operate our business and other Program Manager sites or administer activities on our behalf. We may share your information with these third parties for those limited purposes. Any third-party vendor so used has agreed to protect the confidentiality of information provided by Program Manager.
The Program Manager and/or our marketing partners may enhance and/or merge PII about consumers who have opted-in to receive marketing communications with commercially-available third party data collected from other sources in an effort to ensure that the messages being sent to the consumer in online and/or offline marketing programs are relevant to their interests. In the event we enhance and/or merge such personally identifiable information with data collected from other sources, we will take reasonable steps to maintain the integrity and quality of that information.
The Program Manager may share PII (including information that has been enhanced with information from other sources) with advertisers, third party marketers, our affiliated entities for their online and/or offline marketing programs or in connection with the sale, merger, consolidation, change in control, transfer of substantial asset, reorganization or liquidation of the Program Manager. While the Program Manager strongly encourages clients and partners to adopt responsible approaches to online marketing, the Program Manager is not responsible for the information practices of clients or their partners. The collection, use, and disclosure of information by clients and partners are subject to their respective privacy policies, which may differ from the Program Manager’s policy.
The Program Manager may release account and any other personal information when we believe release is appropriate to respond to a subpoena or otherwise comply with the law; enforce or apply our Terms and Conditions and other agreements; or protect the rights, property, or safety of the Program Manager or others. This includes exchanging information with other companies and organizations for fraud protection.
III. CONSUMER CHOICE AND ACCESS
If at any time you no longer wish to receive offers from SoftwareSupportCloud.com™ you may “unsubscribe” through this website or by using the unsubscribe option within any promotional offer. In compliance with the CAN-SPAM Act, you will be removed entirely from our email list and will no longer receive offers from us. If you have registered or submitted PII under more than one email account, you must submit separate unsubscribe requests from each account.
The Program Manager uses software and third-party sources to validate the accuracy of PII provided and/or filter suspicious data. You may change, correct or update your information by email by contacting CustomerCare@SoftwareSupportCloud.com. Changing or deleting your information or otherwise opting-out of receipt of communications from the Program Manager will change or delete the data only in our database for purposes of transacting future business on our sites and for managing future communications from SoftwareSupportCloud.com. These changes and deletions will not change or delete information already collected as part of a particular transaction.
The Program Manager employs industry standard security measures to ensure the security of all data. Any data that is stored on the Program Manager’s servers is treated as proprietary and confidential and is not available to the public. The Program Manager also encrypts sensitive information such as passwords and financial data. The Program Manager has an internal security policy with respect to the confidentiality of customer and other data, allowing access only to those employees or third parties who have a need to know such information for the purpose of effectively delivering the Program Manager products and services by means of user login and password requirements. The Program Manager routinely evaluates its data security practices to identify security threats or opportunities for improvement.
No transmission of data over the Internet is guaranteed to be completely secure. It may be possible for third parties not under the control of the Program Manager to intercept or access transmissions or private communications unlawfully. While we strive to protect your PII, the Program Manager cannot ensure or warrant the security of any information you transmit to us. You acknowledge and assume this risk when communicating with the Program Manager.
V. CONSENT AND CHANGES
VI. CHILDREN’S PRIVACY AND SPAM
The Program Manager is very sensitive to the issue of children’s privacy and makes every effort to protect the privacy of children using the Internet. SoftwareSupportCloud.com™’s web site, products, and services are not developed for or directed at children. Our policy is not to permit anyone under the age of 13 to do business with us. If you believe your child has provided the Program Manager with any personally identifiable data by registering at the SoftwareSupportCloud.com™ web site, please contact CustomerCare@SoftwareSupportCloud.com to have them removed.
The Program Manager is committed to proper Internet practices and full compliance with the CAN-SPAM Act of 2003 (15 U.S.C. § 7701). It is our policy to prohibit the sending of unsolicited or “Spam” email by the Program Manager or any of its marketing partners.
Please note that under the CAN-SPAM Act, an advertiser is required to provide an opt-out mechanism for consumers to unsubscribe from future emails about the advertiser. Although not required to by law, many email marketers also include an opt-out mechanism to enable consumers to be removed from their mailing list. This has caused some confusion for consumers in opting out. The table below clarifies which opt-out mechanism you should use.
To receive no further emails . . .
Opt-Out Mechanism to Use About the advertiser
Advertiser’s from the email marketing company
Marketer’s from the advertiser or email marketing company
VII. DATA PROCESSING
You acknowledge that SoftwareSupportCloud.com™ operates worldwide and agree to (i) permit SoftwareSupportCloud.com™ to transmit and use your User information anywhere necessary, including across international boundaries, to affect the services and transactions provided by this Site; and (ii) that such use by SoftwareSupportCloud.com™ shall be subject to the terms and conditions stated in this Privacy Statement and our Terms and Conditions.
VIII. LIMITATION OF LIABILITY, THIRD PARTY INFORMATION & LANGUAGE
You also agree that you have provided notice to, and obtained consent from, any third party individuals whose personal data you supply to SoftwareSupportCloud.com™ with regard to: (a) the purposes for which such third party’s data has been collected; (b) the intended recipients or categories of recipients of the third party’s personal data; (c) which of the third party’s data are obligatory and which data, if any, are voluntary; and (d) how the third party can access and, if necessary, rectify the data held about them. It is the express will of the parties that this agreement and all related documents have been drawn up in English.